Revision Policy at Allusive Digital, we are committed to providing our clients with exceptional services. Our revision policy is designed to ensure that your project meets your exact requirements while maintaining the highest quality standards.
Free Revisions The number of free revisions allotted is based on the package you have selected. You are entitled to request revisions as per the details outlined in your package. Once the free revision quota has been utilized, any additional revisions will be subject to a fee, the cost of which will depend on the complexity of the requested changes.
Note: Our free unlimited revisions policy comes with a cap of 10 revision rounds. This ensures that we can consistently deliver high-quality work while maintaining a reasonable timeline for project completion.
Revision Turnaround Time:
1. Logo design revisions: 24-48 hours
2. Website design revisions: 24-48 hours
3. Web development revisions: 24-48 hours (depending on the complexity)
free revisions will only be applicable for the first 3 business days after the initial concept delivery. Any revision requests made after this period may be subject to additional fees.
New Order Turnaround Time The turnaround time for new orders is as follows:
1. Logo design: 24-48 hours
2. Website design (home/index page, including revamps): Minimum 48 hours
3. Website development (static website with 5-7 pages): 5-7 business days
Orders placed on a Friday or Saturday will begin processing on the following Monday.
Refunds will only be considered under the following conditions:
1. You purchased an All-in-One package and the primary design concept has not been approved.
2. Your refund request is made within 14 days of purchase, and no revisions have been requested.
3. The refund is due to a contract breach by us, which we are unable to resolve.
1. Revisions were requested and delivered
2. The reason for refund is unrelated to our service quality or delivery
3. You have been unresponsive for over 2 weeks
4. You violated company policies
5. Another agency or designer was engaged for the same project
6. The creative brief lacked essential information
7. You requested a full design change after concept approval
8. More than 30 days have passed since purchase
9. Your package included non-refundable services (social media, SEO, domain, hosting)
10. The project has entered the development phase after design approval
Transaction fees may apply to refunds. Upon refund, rights to the delivered work revert to Allusive Digital.
Please note that any refunds processed will be subject to applicable transaction fees. Additionally, upon receiving a refund, you will no longer have any rights to use the designs, as they will become the sole property of Allusive Digital.
Clients receive full ownership rights once the project is completed. If a project is halted mid-way and ownership is requested, an ownership transfer fee may be applied based on the project stage.
We aim for 100% satisfaction with every project. Our quality assurance process includes research-based design work and free revisions to meet your expectations.
Orders are delivered via the account specified in your confirmation and accompanied by an email notification. Standard turnaround times apply unless an urgent request is made and approved.
We keep records of all finalized work to assist in recovery if you misplace your files.
Our support team is available 24/7 and can be reached via the contact methods on our website.
Only communication through our official channels (email: info@allusivedigital.com, phone numbers on our website) is considered valid. We are not responsible for any loss or damages from using unofficial contact methods.
By submitting your phone number on our website or during consultation, you agree to receive SMS messages from Allusive Digital LLC.
We respect your privacy and do not share or sell mobile information to third parties or affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.